Automotive PayBox
Touch screen with self-service payment module
Pay Box is a response to the market demand for non-contact customer service at any time of the day throughout the year.
PayBox is used for contact-free payments for servicing at authorized car dealerships.
It can work together with the KeyBox solution or completely independently.
When a user receives an invoice to be paid from a consultant, he can easily pay for it using this solution, using the payment method of his choice.
Workshops with the business / client (who is also the creator of the solution) and technological partners (manufacturer of readers, screens and security).
Defining business and design / product goals, problems, technological and legal obstacles. Example methods: 5 Whys, Business canvas. Protoperson. User stories.
Preparation of market analyzes and product strategy for the Polish market.
Deepening information on the processes of car showroom customer service. Participation in various stages from customer service in the showroom through the process of diagnostics and repairs in the car service. Conversations and meetings with employees, deepening information about clients, problems, obstacles or even potential ideas.
Development of fixes, improvements and new functionalities based on the knowledge gained from the implementation:
Badly positioned code reader which caused problems for users who had problems finding it. It resulted in part from the lack of testing the solution in various positions of its installation at the customer’s place. For example, vertical mounting generated a problem with the visibility of the reader that was underneath.
Improving the touchscreen experience by changing the manufacturer and model to a better one. Same case with the QR code reader that had freezing problems.
Too poor handling of possible errors that could happen to the user.
Transaction cannot be canceled after the first failed payment.
Translating system errors from the service management software into a more user-friendly and easier perception for the user.
Technological problems with devices: defects, software deficiencies, outdated components and sometimes a low level of quality control.
Companies selling software for managing services and issuing invoices turned out to be a problem. Each system had a different marking and invoice management system, which influenced the format of entering the invoice number by the user.
Lack of decent usability testing programs which generated a serious problem with the location of the barcode scanner. Mounting the device differently than assumed caused problems for users with finding the code reader. Therefore, it had to be replaced with a reader visible outside the device (a visible red laser means that the user knows that it is a barcode scanner).